All-aquatics.com accepts returns of defective merchandise of most manufactures (see below for a list of excluded manufacturers) when you request authorization for the return within 14 days of your original invoice date. If you need to return a defective product to us, you must send us an email  within 48 hours of the receipt of the product.. Your email will be handled by one of our Support Staff who will verify the nature of the defect and determine the eligibility for return to us. If the product is eligible for return to us, we will issue you a Return Merchandise Authorization (RMA) number. RMA's are valid for 14 days, and the product(s) must be received by All-aquatics.com. before the RMA expires. We are unable to accept for return any product received after the expiration of the RMA. RMA's cannot be extended.: When you purchase any product from All-aquatics.com you are entitled to its manufacturer's warranty against defective merchandise. Several of our major manufacturers' policies prohibit us from accepting returns and require that you contact them directly for assistance regarding their products. These manufacturers will repair, return or replace them in accordance with their own policies:

Aqua Medic / Aqualine Buschke 1 866-419-0086 | Aqua Ultraviolet 1 800-454-2725
PurFlo (NuClear) 1 800-777-4458 | PFO Lighting 1 800-577-9690
TAAM (Rio) 1 805-383-3566 | Danner MFG. 1 888-795-5677
Hamilton Technology 1 800-458-7474 | IceCap 1 800-742-3227
Aquadyne (Octopus) 1 858-569-2082 | Aquarium Currents (Sea Swirl)1 570-422-6755
Dolphin Aquarium 1 850-434-9880 | Red Sea Fish pHarm 1 888-RED-SEA9
If your product is not made by one of the manufacturers mentioned above, send us an email with the details of your problem. Ssles of most other manufacturer's products will use the following policy
Closed packages: Before opening each product please check its packaging and label carefully to be sure you received the correct product and version. If the supplier's original packaging and seal is still intact, you may return the product to us within14 days from purchase for an exchange, merchandise credit or refund (excluding shipping and handling charges), subject to a 15% restocking fee. Return shipping to us is at your own expense. You must include a copy of the original invoice with the RMA# inside your return package.

Defective Returns: If your product is not functioning properly, please send an email to our Support Staff as soon as possible (but not later than 48 hours from receipt of the product). In most instances, our Support staff can assist you in diagnosing and resolving your product problems. However, in rare instances, a product is defective. In such case, we will replace the product with an even exchange of the same item, subject to in-stock availability and manufacturer warranty. Replacement items ship within two business days after the defective item is received in our warehouse and inspected by our Returns Department. All products returned to us must be accompanied by a valid Return Merchandise Authorization (RMA) number issued by us within 30 days of your original invoice date. After 30 days from purchase we can no longer issue an RMA and will refer you to the manufacturer for warranty service. RMA's expire in14 days after they are issued and cannot be extended. All Closed Package returns must be 100% complete in original packaging and in resalable condition, with all packaging, product, manuals, blank warranty card and other accessories and documentation included. A valid RMA number must be written clearly and conspicuously on the outside of the packaging. Incomplete or unauthorized returns will be refused.

PRICES: All prices are F.O.B. our warehouse. All taxes extra where applicable. Prices are subject to change without notice. All shipments will be invoiced at prices in effect on date shipment is made.

FREIGHT TERMS: F.O.B. our dock, freight collect. Shipping and handling charges are indicated on the invoice and must be prepaid to us. We will in turn prepay the Shipping Carrier . In some auctions the shipping and handling is included in the bid price as a matter of convenience. But the Freight Terms are still FOB our dock. We will prepay the freight for the benefit of the bidder. CLAIMS: All goods shall be deemed delivered to purchaser at the time they are placed in the hands of carrier and consigned to purchaser. Loss, damage or destruction of any said merchandise is assumed by purchaser. The purchaser will be responsible for filing any claims with the Carrier. No claims may be made for shortages unless made within 48 hours from receipt of merchandise. FORCE MAJEURE: The company shall not be held responsible or in default under any contract or order or liable to anyone for any losses or damages arising from delay, inability or failure to fill orders or to perform its obligations caused by acts of God, force majeure, fire, flood, explosion, accident, strike or other labor trouble, the exercise of civil or military authority, scarcity of labor or materials, transportation difficulties, demand exceeding supply, voluntary or compulsory application of priority rationing, limitation of production or any regulations by governmental order, or any cause or circumstances beyond its reasonable control, or resulting from any scheme of allocation among its customers in the event of shortage or delay. CANCELLATION: No orders or sales may be cancelled without the consent of All-aquatics.com. . At ours option, cancelled orders are subject to payment of cancellation charges equal to all costs incurred by All-aquatics.com. up to the date of cancellation. SHIPPING WEIGHTS SHOWN ARE APPROXIMATE.QUOTATIONS VALID FOR THIRTY (30 DAYS.) RETURNED CHECK FEE: All returned checks will be charged a $25.00 processing fee. All accounts are past due after 30 days unless special arrangements have been made. All past due accounts will be charged a finance charge of 1-1/2% per month (18% annual percentage) plus all legal fees incurred during the collection process. DECLINED CREDIT CARDS: All declined credit cards are subject to a $5.00 service fee. DISCOUNTS: All discounts offered at the time of sale are contingent upon prompt payment as specified by the terms set forth above. Promotional discounts will be lost and billed back to the customer for invoices not paid within normal terms.

SHORTAGES/DAMAGED SHIPMENTS: All shortages or errors must be reported to our office WITHIN 48 hours of receipt. Send us an email to notify us of any damaged products that you receive. Failure to adhere to this requirement may result in denial of credit. Please be sure that you have received all cartons you are signing for, and that none are damaged. A signature by you or your representatives signifies all merchandise was received in undamaged, saleable condition (aquariums and sumps free of any cracks, flaws, or damaged frames) and verifies the number of cartons you received is correct as stated on our invoice.